Decision analysis is the interdisciplinary field that examines how we can improve the decision making process. In this course, we will present the problems of the tourism industry and how we can resolve them by using business research methods. Issues related to the choice of means of transport for the traveler, the choice of travel destination, the evaluation and ranking of airports, the ranking of Hotel units, the evaluation of tourist satisfaction with multi-criteria analysis methods will be examined.

After successful completion of the course, students are expected to have acquired and developed knowledge in:

Decision Making,

Problem Solving and Decision Making,

Types of Decisions, Making "good" decisions, Groups and types of decision makers, Decision making process,

Decision Trees,

Decisions and utility theory, Criteria

Group Decision Making, Applications in Tourism.

Week 1

The Content of Decision Making

Week 2

Making Right Decisions

Week 3

The Rational Approach to Decision Making

Week 4

Problem Definition and Structure

Week 5

Common Decision Structures

Week 6

Basic Risk Decision with Multiple Objectives

Week 7

Multicriteria Analysis

Week 8

Identifying Goals and Creating a Tree of Values

Week 9

Identifying Alternative Solutions and Creativity

Week 10

Forecasting

Week 11

Comparison of Alternative Solutions and Utility Theory

Week 12

Selection and Sensitivity Analysis

Week 13

Value of Information

Nikolaos Matsatsinis, Decision Support Systems, New Pub Tech, 2010.

in-class lecturing

Use of ICT in teaching

Learning support through the electronic platform e-class

Use of ICT to communicate with students

Written examination

• Problem solving
• Short answer questions
• Multiple choice questions

The evaluation criteria are made known to the students at the beginning of the course.