The aim of the course is to introduce the basic concepts of Supply Chain Management - Logistics, in matters relating to the design, planning and operation of supply networks and the presentation of appropriate distribution systems to satisfy consumers of tourism products and services. In addition, it highlights the strategic role of supply chain management and current trends in supply chain management. The course is the main introductory course in the concepts of tourism supply chain management. 

Upon successful completion of the course the student will be able to:

• identify the key concepts of supply chain analysis in tourism and supply chain management support processes for products and services
• understands the differentiation of logistics and supply chain management.
• understand the strategic role of supply chains in tourism, the need for a business to operate in a unified EA and the impact of information and communication technologies (ICT) on supply chain management.
• evaluate the efficiency of supply chain processes in tourism and how the maximization of the efficiency and effectiveness of the supply chain management processes is achieved.
• analyze and evaluate the requirements for the design and operation of supply chains in tourism.
• compare supply chains in terms of various parameters that determine their operation

Week 1

Introduction to Service Supply Chains, Construction and Tourism

Week 2

Logistics for the Service sector

Week 3

Introduction to Tourism Supply Chain Management

Week 4

Logistics and value for the customer

Week 5

Tourism Distribution Channels

Week 6

Capacity issues in TSCM

Week 7

Matching supply and demand

Week 8

Cost Measurement and Logistics Performance

Week 9

Complexity and supply chain

Week 10

Tourism Supply Chain Competition

Week 11

Customer Relationship Management in TSCs

Week 12

ICT and TSCM

Week 13

Transport and Storage

• Supply Chain, Logistics and Customer Service, (2016), GEORGE MALINDRETOS, Greek Academic Electronic Books and Aids - "Kallipos" Repository
• Logistics Management and Strategy (2013), Alan Harrison, Remko van Hoek Rosili Publications
• Logistics (LOGISTICS) A quantitative approach, (2017), MICHALIS VIDALIS, KLIDARITHMOS PUBLICATIONS LTD
• Introduction to Supply Chain Management-Logistics, (2003), Binioris Spyridon, PASCHALIDIS PUBLICATIONS

in-class lecturing

Written examination

• Problem solving
• Short answer questions
• Multiple choice questions

The evaluation criteria are made known to the students at the beginning of the course.