The aim of the course is for students to obtain a comprehensive picture of the role and operation of a tourism organization from the perspective of risk management. They will be able to understand, evaluate, and interpret various measures, models, and methods of risk and crisis management. The above are critical concepts and techniques for the student to be able to understand the meaning of risk, risk identification, risk analysis, risk control, financial derivatives, decision making under uncertainty and implement strategies to manage risks and mitigate crisis.

Upon completion of the course the student will be able to:

• Recognize the risks in the tourism industry.
• Analyze the risks faced by tourism companies.
• Use appropriate risk management tools and methods.
• Recognize, assess, and analyze crisis situations
• Recognize issues that, if not resolved immediately, are likely to escalate into a crisis
• Develop appropriate tools to mitigate the crisis
• Monitor drivers by assessing whether they could cause a tourism or hotel crisis and propose crisis management operations.

Week 1

Risk and Risk Management

Week 2

Market Risk

Week 3

Credit Risk

Week 4

Operational Risk

Week 5

Liquidity Risk, Country Risk & Reputation Risk

Week 6

Value at Risk

Week 7

Financial derivatives

Week 8

Forward & Future Contracts

Week 9

Options

Week 10

Swaps, Repos, and Cat Derivatives

Week 11

Crisis and Crisis Management

Week 12

Crisis impact, Warning Systems & Response Plans

Week 13

Tourism destination image and crisis management

• Risk Management in projects and organizations (2021), Kiryttopoulos K. Publications Key Number.
• Risk Management and Portfolio Management, (2018), P.Kiochos, A. Panagopoulos, P. Kyrmizoglou, Eleni Kiochou Publications
• Money, Banks, Markets and Risk Management, (2018), Sylligardos G., Schiniotakis N, Disigma Publications
• Crisis Management, (2-13), Robert Heath, M. Giourdas Publications
• Integrated Crisis Management System & Human Factor, (2005), A. Filolia, I. Papageorgiou, S. Stefanatos, Economic Library Publications

in-class lecturing

Use of ICT in teaching

Learning support through the electronic platform e-class

Use of ICT to communicate with students

Written examination

• Problem solving
• Short answer questions
• Multiple choice questions

The evaluation criteria are made known to the students at the beginning of the course.