The specific course aims to present the theoretical knowledge, the appropriate methods and techniques with regard to employees’ management. These issues include Human Resource  Management (HRM) practices that include “recruitment” and “selection”; “training”; “development”, “performance management”, etc. All in all, the specific course helps students identify and acknowledge the complexity behind Human Resource Management in the tourism and hospitality sector.

• 1^st week: Introduction. Basic management principles. The complexities of the tourism and hospitality industry. Introduction to the Human Resource Management (HRM).
• 2^nd Week: HRM goals. The HRM department, the role of HRM and its efficiency. Presentation of case studies with regard to High Performance Work Systems (HPWS) and its effects on employees’ productivity and organizational performance.
• 3^rd Week: HRM process. The psychological contract. Psychological contract violation / breach. The HRM – productivity relationship. The “black-box”.
• 4^th Week: Introduction to Strategic HRM. Presentation of the various SHRM approaches.
• 5^th Week: HRM practices. “Recruitment”. Introduction to “job analysis”. Case studies.
• 6^th Week: “Job description” and “personal qualifications”. Issues and ways to overcome them.
• 7^th Week: Human Resources planning. Ways to predict labour demand and supply.
• 8^th Week: “Selection”. Introduction. Writing CV and cover letter.
• Homework. Writing a CV and a cover letter
• 9^th Week: “Employment”.
• 10^th Week: “Training and development”
• 11^th Week: “Performance Management”. Possible issues, conducting a “performance management” interview.
• 12^th Week: Bonuses and rewards; motivation planning.
• 13^th Week: Students’ presentations.

Διοίκηση Ανθρώπινων Πόρων, Αναστασία Α. Κάτου (Α’/2017, κωδικός: 68402697)

In person

• Slideshow (powerpoint) during courses
• Use of e-class (opencourses)
• All Lectures are uploaded at the end of each session
• Homeworks and case studies are uploaded in pdf format.
• Use of supportive material (e.g., case studies) in order to comprehend in depth the relevant knowledge

Final exams that include

• Multiple choice questions / true or false
• Open questions

Student’s participation during courses that include

• case studies
• homeworks