Modern hotel businesses operate in a rapidly evolving environment where they face a series of complex issues every day. The main functions of a hotel concern the provision and service of accommodation as well as the provision of catering and leisure. The main objective of the course is the analysis and application of modern methods and techniques of the activities and functions of the Rooms Division, which is the central point of activity of a hotel business.

Understands the complexity of hotels management

Analyzes from a managerial perspective, the problems caused by low productivity and explains in detail the interaction between work and reality

Addresses the management of a Hospitality unit and formulates solutions and approaches concerning the daily operation of the unit and its strategy

Week 1

Conceptual Approach of Hotels, Typology of Hotel Businesses

Week 2

The Importance of Hotel Businesses

Week 3

Reception Department, Reception Department Staff

Week 4

Reservations Department, Reservations Department Policy

Week 5

Customer Reception and Room Management

Week 6

Room Access Systems

Week 7

Actions of Receptionists

Week 8

Customer Accounts Monitoring Department

Week 9

Room Division Management

Week 10

Room Control Procedures

Week 11

Maintenance Department, Safety Department

Week 12

Customer Relationship Management

Week 13

Customer Loyalty

• Room Division Management, Laloumis Dimirios, Sergopoulos Konstantinos, Unibooks Editions, 2014  

in-class lecturing

Written examination

• Problem solving
• Short answer questions
• Multiple choice questions

The evaluation criteria are made known to the students at the beginning of the course.