The main purpose of the Business Operations Management course is to introduce the concepts and techniques of business operations in a clear and structured way. Emphasis is placed on the concepts, processes, and technologies used by managers, administrators, and employees in the operation of an organization. The course is designed to enable the student to understand how business operations contribute to increased productivity. Some of the key topics covered are process design, process control and planning, materials and product and system improvement. Also, the course will introduce students to current business topics such as supply chain management, enterprise resource management systems.

The objectives of the course are the following:

Familiarization of students with the way of applying the principles and activities of management in the operation of business operations management.

Understanding the role and importance of operations management in service businesses

The analysis of the planning and control processes of the production of products and/or services.

The provision of knowledge about quantitative methods and techniques used in business operations management.

Week 1

Introductory Concepts of Production Organization and Management

Week 2

Decision Support Systems in Production

Week 3

Capacity Planning

Week 4

Production Process Design

Week 5

Spatial planning

Week 6

Demand Management and Forecasting

Week 7

Stock management

Week 8

Planning of Required Materials

Week 9

Production Planning and Control

Week 10

The Business Environment

Week 11

Improvement of Products and Systems

Week 12

Supply Chain Management

Week 13

ERP

• Slack, N., Chambers, S. and Johnston, R. (2019) Operations Management (5th Edition), Kleidarithmos Editions. 

in-class lecturing

Written examination

• Problem solving
• Short answer questions
• Multiple choice questions

The evaluation criteria are made known to the students at the beginning of the course.