Ioannis Chouzouris

• N. VAROTSIS
• C. BENEKI
• N. MYLONAS

By implementing Knowledge Management systems in business hospitality units, they are transformed into learning organizations by using organizational learning and following the stages of the systematic and integrated process of coordinated actions motivated by the organization for the acquisition, creation, storage, sharing, dissemination and development of knowledge, both by units and teams, in pursuit of the main organizational goals. In this paper, we will investigate the presence and application as well as the degree of impact and effectiveness of Knowledge Management Systems, which concern issues of innovation, organizational climate, goals as well as employee satisfaction in the company. The degree of correlation between knowledge development and its diffusion, the systematic analysis, processing and implementation through an integrated Knowledge Management system is the most critical factor in the success of hospitality units and the implementation of their goals in today's competitive Hospitality market of the Tourism Economy sector.