Panagiotis Manolitzas

Panagiotis Manolitzas is an Associate Professor at the Department of Tourism of the Ionian University. He completed his PhD at the Laboratory of Decision Support Systems of the School of Production Engineering & Management (Technical University of Crete) in the area of Strategic Business Planning using simulation techniques and Multi-Criteria Analysis. He studied Management Science at the University of Athens and received a master's degree in Public Management from the University of Athens.

He has worked as a researcher in the School of Management of the University of Bath (University of Bath, UK) as well as in National and European Research Programs. He has taught in undergraduate and postgraduate study programs at the following universities: University of Athens, Panteion University, University of West Attica, Hellenic Open University, Technical University of Crete, University of Crete, Hellenic Mediterranean University, European Cyprus University, Open University of Cyprus.

He has published books in English in areas such as: multi-criteria analysis, business strategy evaluation, decision-making, business process re-engineering, service evaluation, health service evaluation, information systems, user satisfaction evaluation of electronic services and operations management.

Additionally, his research work includes 85 research reports and articles in international scientific journals and conference proceedings. His research interests lie in the areas of: strategic business planning, business process redesign using simulation techniques, service evaluation using multicriteria analysis techniques, business analytics,customer satisfaction evaluation and multiple criteria analysis.

The Decision Support System that he designed received the Gold Award at the Healthcare Business Awards 2017 in the category: Educational Institutions/Research Centers. At the Healthcare Business Awards 2019, he received the Bronze Award for the research project 'Strategy Evaluation of Hospital Organizations Using Simulation Techniques and Multi-Criteria Analysis' in the category: Educational Institutions/Research Centers.

Selected Publications

• Glaveli, N., Manolitzas, P. & Grigoroudis, E. (2024). Substitute vs. permanent teacher job satisfaction: Applying MUSA to delineate differences and highlight evidence-based guidelines for decision makers. Kybernetes, 53 (1).  
• Glaveli, N., Manolitzas, P., Tsourou, E. & Grigoroudis, E. (2023). Unlocking Teacher job satisfaction during the Covid-19 pandemic: A Multicriteria Satisfaction Analysis. Journal of Knowledge Economy, 1-22.                                              
• Glaveli, N., Manolitzas, P., Palamas, S., Liassidis, C. & Grigoroudis, E. (2023). Breaking the curse: Extracting strategic directions for hotel industry in Wuhan from TripAdvisor quantitative rating. Anatolia: An International Journal of Tourism and Hospitality Research, 34 (2).        
• Glaveli, N., Manolitzas, P., Palamas, S., Grigoroudis, E. & Zopounidis, C. (2022). Developing effective strategic decision making in the areas of hotel quality management and customer satisfaction from online ratings. Current Issues in Tourism, 26 (6).    
• Manolitzas, P., Glaveli, N., Palamas, S., Zopounidis, C. & Grigoroudis, E. (2022). Improving customer experience in the cruise industry in the post pandemic era. Cogent Business & Management, 9 (1).                                       
• Manolitzas, P. Glaveli, N., Palamas, S., Talias, M. & Grigoroudis, E. (2022). Hotel guests’ demanding level and importance of attribute satisfaction ratings: An application of MUltiplecriteria Satisfaction Analysis on TripAdvisor’s hotel guests ratings. Current Issues in Tourism, 25 (8).                                                           
• Glaveli, N., Manolitzas, P. & Grigoroudis, E. (2021). Developing strategies to increase the possibility of being selected as a “regular” independent community pharmacy: An application of MUlticriteria Satisfaction Analysis. Journal of Pharmacy Practice and Research, 51 (2).
• Manolitzas, P., Zopounidis, C., Talias, M., Grigoroudis, E., & Matsatsinis, N. (2021). Intedisciplinary Perceptions on Operations Management and Service Evaluation. USA: IGI GLOBAL.            
• Manolitzas, P., Grigoroudis, E., Matsatsinis, N. & Spyridakos, A. (2019). Sim-Uta: Evaluating Reorganization Scenarios in a Healthcare Organization. International Journal of Decision Support Systems 4 (1), 72-92.
• Glaveli, N., Grigoroudis, E., & Manolitzas, P. (2019). Practical application of MSQ and MUSA methodology in determining critical job satisfaction factors of a summer destination luxury resort. Tourism Management, 74, 426-437.
• Manolitzas, P., Kostagiolas, P., Grigoroudis, E., Intas, G. & Stergiannis, P. (2018). Data on Patients’ Satisfaction from an Emergency Department: Developing Strategies with the Multiplecriteria Satisfaction Analysis. Data in Brief, 21, 956-961.              
• Manolitzas, P. & Stylianou, N. (2018). Modelling Waiting Times in an Emergency Department in Greece during the economic crisis. Journal of Health Management, 20 (4), 475-485.
• Delias, P., Doumpos, M., Grigoroudis, E., Manolitzas, P., & Matsatsinis, N. (2015). Supporting health care management Decisions via robust clustering of event logs. Knowledge Based Systems, 84, 203-213.                                            
• Manolitzas, P., Fortsas, V., Grigoroudis, E., & Matsatsinis, N. (2014). Internal Customer satisfaction in health care organizations: A multiple criteria approach. International Journal of Public Administration, 37(10), 646-654.                
• Manolitzas, P., Grigoroudis, E., & Matsatsinis, N. (2014). Using Multiplecriteria decision analysis to evaluate patient satisfaction in a hospital emergency department. Journal of Health Management, 16(2), 245-258.
• Manolitzas, P., & Yannacopoulos, D. (2013). Citizen satisfaction: A multiple criteria satisfaction analysis. International Journal of Public Administration, 36(9), 614-621.