gr

Employment Relations and Policies in Tourism


Teaching Staff: Kloutsiniotis Panagiotis
Course Code: MNG210
Course Category: Specific Background
Course Type: Elective
Course Level: Undergraduate
Course Language: Greek
Delivery method: Lectures
Semester: 7th
ECTS: 5
Total Hours: 4

Teaching Structure:
ActivitySemester Workload
Lectures52
Literature Study and Analysis73
Course Total (ECTS: 5)125

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Short Description:

The specific course examines the basic principles of employment relations. These issues include employee relations in general; employment contract; payments; unions; collective bargaining; and strikes. In addition, the specific course discusses employees’ obligations towards their employers as well as their rights. Last but not least, additional issues are raised that include organizational restructuring; employees’ participation in decision making; employees’ mobility and European employment policy.

Syllabus:
  • 1st Week: Introduction. Basic management principles. The complexities of the tourism and hospitality industry. Brief introduction to Human Resource Management and Organizational Behavior. Examples – case studies.
  • 2nd Week: Introduction to “Employment relations and employment contract”. Basic principles and definition, the psychological contract.
  • 3rd Week: The nature of employment. Employees’ specialization in a flexible organization. Strategies for a sustainable competitive advantage. Job re-design and focus on commitment, flexibility and quality.
  • 4th Week: Modern developments in employment relations. Case studies based on the tourism and hospitality sector.
  • 5th Week: Multinational enterprises and employment relations. Benefits and disadvantages.
  • 6th Week: The crucial role of government in employment relations and in resolving (and / or creating) differences.
  • 7th Week: Unions and employees’ participation. Resolving conflicts without unions.
  • 8th Week: Managing employment relations with or without unions.
  • 9th Week: Employee “voice” and participation in (tourism) organizations. Collective bargaining and negotiating power.
  • 10th Week: Negotiations. Resolving conflicts. The role of “Organizational Culture”.
  • 11th Week: Employment relations processes; Grievance handling.
  • 12th Week: Students’ presentations.
  • 13η Εβδομάδα: Sum up.
Suggested Bibliography:
  • Σύγχρονες Εργασιακές Σχέσεις, Θεόδωρος Κουτρούκης (κωδικός: 102071651)
  • Εργασιακές Σχέσεις. Μία επιστημονική προσέγγιση, Mike Leat, Γιάννης Κουζής, Θεόδωρος Κουτρούκης (κωδικός: 11540)
Teaching Methods:

In person

New Technologies:
  • Slideshow (powerpoint) during courses
  • Use of e-class (opencourses)
  • All Lectures are uploaded at the end of each session
  • Homeworks and case studies are uploaded in pdf format.
  • Use of supportive material (e.g., case studies) in order to comprehend in depth the relevant knowledge
Evaluation Methods:

The course is evaluated through

  • 3-4 homeworks throughout the semester (40%)
  • 2-3 presentations (10%)
  • Final homework (50%)

Student’s participation during courses that include

  • case studies

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