gr

Tourist Behaviour


Teaching Staff: Argyropoulou Maria
Course Code: MKT160
Course Category: Specific Background
Course Type: Elective
Course Level: Undergraduate
Course Language: Greek
Semester: 8th
ECTS: 5
Total Hours: 4

Teaching Structure:
ActivitySemester Workload
Lectures52
Literature Study and Analysis73
Course Total (ECTS: 5)125

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Short Description:

Tourist behavior is a crucial element in understanding the nature of tourism in general. In addition, understanding the behavior of tourists is crucial for creating those conditions that will allow positive and satisfactory tourist experiences as well as for minimizing the negative consequences of the trip, both for the destination community and the tourists themselves. This section deepens the reasons why people behave as they do when they are in the tourist position. Behavioral aspects are examined both before and during and after the trip from the point of view of consumer behavior in tourism and other related fields of research. Attention is paid to the practical importance of analyzing the behavior of tourists.

Objectives - Learning Outcomes:

Upon successful completion of the course, the student will be able to:

  • understand the importance of analyzing tourist behavior for a business.
  • understand, detect and predict the behavior of tourists from various indicators and utilizing knowledge from different scientific fields.
  • apply the appropriate methods and techniques to conduct research related to the identification of those factors that influence the tourist's behavior in all types of businesses, knows whose needs a specific tourist market meets and what it is influenced by.
Syllabus:

1st Week: Introduction to the psychology of tourism.

2nd Week: The human factor in tourism.

3rd Week: The influence of different cultures to tourism.

4th Week: Social stratification and tourist psychology.

5th Week: Ethnocentric orientations and stereotypes in tourism.

6th Week: Psychological parameters and their impact on tourism.

7th Week: The behavior of consumer/tourist.

8th Week: Culture and consumer behavior.

9th Week: Consumer (tourist) decision making process.

10th Week: Evolutionary psychology and consumer behavior. The "perception" of  consumer/tourist.

11th Week: Consumer attitudes and persuasive communications.

12th Week: Innovation, technology and tourist behavior.

13th Week: Contemporary issues rose in relation to tourist behavior.

Suggested Bibliography:
  • Tourism Psychology and Tourist-Consumer Behavior (2015), Lytras P., Interbooks
  • Baltas, G. and Papastathopoulou, P. (2013). Consumer Behavior (2nd Edition), Athens, Rosili Publishing House.
  • Siomkos, I. G. (2011). Consumer Behavior and Strategic Marketing (3rd Edition), Athens, Stamouli Publications.
Teaching Methods:

Lectures, with active involvement and participation of students:

-Questions-Answers

-Presentation and Discussion of Case Studies

-Discussion

-Inviting expert guests to encourage student discussion and critical thinking

New Technologies:
  • Use of ICT in Teaching: Electronic Classroom Management System (Open eClass), Powerpoint slides, lecture notes in pdf, spreadsheets, appropriate statistical software.
  • Use of ICT in Communication: Communication with students is achieved through the use of the Electronic Classroom Management System (Open eClass) and e-mail.
Evaluation Methods:

Written final examination, of graded difficulty, which may include:

  • Multiple-choice questions.
  • Short Answer Questions
  • Problem solving/exercises

The individual assessment grades  are indicated next to each topic.

Interim assessments (progress tests) may be given. Their details (examination format, date, time, subject matter, weighting coefficient, etc.) are announced in good time. Interim assessments do not exempt the student from the final examination.

The course calendar, the assessment criteria and weightings will be made known to students at the start of the course. Instructor reserves the right to adjust the pace to accommodate class progress. Students are responsible for keeping up with all adjustments to the course calendar.


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