The specific course aims to provide to students the theoretical foundation and the interpersonal skills that are required so as to become leaders and motivate others in all spectrums of organizational levels. Focusing specifically on the hospitality sector, students will be able to acknowledge and comprehend the complexities of guiding and managing people, teams and organisations and to acquire the necessary background for meeting their personal leadership goals

• 1^st week: Introduction. Basic management principles. The complexities of the tourism and hospitality industry. Introduction to Organisational Behavior. Linking Organisaitonal Behavior and Human Resource Management. Case studies.
• 2^nd Week: The developments of Organisational Behavior (classical approach; Human behavior approach; Quantitative approach; systemic approach; contingency approach; newer developments).
• 3^rd Week: Introduction to the theories of Organisational Behavior. Basic elements of psychology and organizational psychology. Alternative approaches.
• 4^th Week: Methodology behind Organisational behavior (conceptual model development; variables; research design). Examples and case studies. “Personal characteristics and productivity”.
• 5^th Week: The concept of “learning”. “Attitudes and Behaviors”. Case studies and group learning.
• 6^th Week: Motivational theories.
• 7^th Week: “Groups and teams”. Groups dynamics; decision making.
• 8^th Week: “Conflicts” and “Negotiations”.
• Homework in groups: How to negotiate in a potential conflict
• 9^th Week: “Communication” and the 7 Cs. Case Studies
• 10^th Week: “Leadership”. The role of leadership in employee productivity and organizational performance. Case studies.
• 11^th Week: The psychological contract. Psychological contract violation / breach and their effects on organizational performance.
• 12^th Week: “Organisational culture” and “organizational change”.
• 13^th Week: Student’s presentations.

Οργανωσιακή Συμπεριφορά, Αναστασία Α. Κάτου (Α’/2017, κωδικός: 68381021)

In person

• Slideshow (powerpoint) during courses
• Use of e-class (opencourses)
• All Lectures are uploaded at the end of each session
• Homeworks and case studies are uploaded in pdf format.
• Use of supportive material (e.g., case studies) in order to comprehend in depth the relevant knowledge

Final exams that include

• Multiple choice questions / true or false
• Open questions

Student’s participation during courses that include

• case studies
• homeworks